Who we are

VEHDA Ltd is a technology integration company registered in England and Wales (Company Number 10570169). Our registered address is 19 Arun Crescent, Worthing, West Sussex, BN13 3JN. We provide IT support, business broadband, cloud phone systems, CCTV and security, meeting room technology, and smart home solutions to businesses across Sussex and the South East.

Data controller: VEHDA Ltd
Contact: hello@vehda.co.uk | 01273 257 888

What data we collect

We collect personal data in the following ways:

Contact forms and enquiries

When you contact us via our website, email, or phone, we collect your name, email address, phone number, and any details you provide about your business or enquiry.

Free tech review bookings

When you book a free tech review through our booking system, we collect your name, email address, phone number, and business address.

Website chat (Stanley)

Our website includes an AI assistant called Stanley. If you use the chat, we store your messages and the responses provided. We do not collect your name or email through the chat unless you provide them voluntarily. Chat conversations are stored with a hashed identifier and cannot be linked back to you personally unless you share identifying information.

Website analytics

We use analytics tools to understand how visitors use our website. These tools collect anonymous data including pages visited, time on site, referring source, and general location (country/region level). We do not use this data to identify individual visitors.

Cookies

Our website uses cookies. You can manage your cookie preferences at any time using the cookie consent banner. The cookies we use are:

Email campaigns

If you receive marketing emails from us, we track whether the email was opened and whether you clicked any links. You can unsubscribe from our emails at any time using the link at the bottom of every email.

How we use your data

We use your personal data to:

• Respond to your enquiries and provide quotes
• Deliver the services you have requested
• Send you relevant information about our services (only with your consent)
• Improve our website and services
• Comply with legal obligations

We will never sell your personal data to third parties.

Legal basis for processing

We process your personal data on the following legal bases:

• Consent — when you submit an enquiry, book a review, or subscribe to our emails
• Legitimate interest — to improve our website and services, and to follow up on genuine business enquiries
• Contract — to deliver services you have agreed to receive
• Legal obligation — where we are required by law to retain certain information

Who we share your data with

We may share your data with trusted third-party services that help us run our business:

• Email delivery — to send transactional and marketing emails
• Booking system — to manage appointments
• Analytics — to understand website usage (anonymised)
• Cloud hosting — our website and business systems are hosted on secure servers

We do not share your data with any parties for their own marketing purposes.

How long we keep your data

• Enquiries and quotes — up to 2 years from last contact
• Customer records — for the duration of our business relationship plus 6 years (as required for tax and accounting purposes)
• Website chat logs — 12 months
• Analytics data — anonymised and aggregated, retained indefinitely
• Email marketing — until you unsubscribe

Your rights

Under UK GDPR, you have the right to:

• Access your personal data — request a copy of what we hold
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data (where we have no legal obligation to keep it)
• Restrict processing — ask us to limit how we use your data
• Data portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interest
• Withdraw consent — at any time, for any processing based on consent

To exercise any of these rights, contact us at hello@vehda.co.uk or call 01273 257 888. We will respond within 30 days.

Security

We take the security of your data seriously. Our systems use encryption in transit (HTTPS/TLS), access controls, and regular security updates. Customer data is stored on secure, UK-hosted servers.

Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk/make-a-complaint
Helpline: 0303 123 1113

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.