Cloud Telephony & Unified Communications
One platform for calls, video, messaging, and conferencing. Enterprise features without enterprise complexity — accessible from any device, anywhere. Tailored to your business, not off-the-shelf.
Everything in one place
Cloud telephony, video meetings, instant messaging, conferencing, and file sharing — all through a single platform. No bolt-ons, no separate subscriptions. Your team gets one app that handles everything.
Calls & Minutes
- 2,000 mins to UK landlines
- 2,000 mins to UK mobiles
- 1 inclusive number per user
- Number porting included
Video & Conferencing
- Video meetings up to 200 participants
- Screen sharing & collaboration
- Conference call functionality
- Integrated scheduling
Messaging & Chat
- Instant messaging with file sharing
- Team channels & group chat
- Presence indicators
- Bulk SMS to up to 20,000 recipients
Softphone App
- Mobile app (iOS & Android)
- Desktop app (Windows & Mac)
- Web browser access
- Business number on any device
Professional call handling that works for you
Route calls intelligently so customers always reach the right person. Set up auto-attendants, ring groups, call queues, and time-of-day routing — all managed through a simple web portal. No engineer visit required to make changes.
Routing & Queuing
- Drag-and-drop call flow builder
- Multi-level IVR menus
- Call queuing with on-hold music
- Ring groups & hunt groups
- Time-of-day & day-of-week routing
- Skills-based call routing
Recording & Monitoring
- Call recording with 90-day storage
- Voicemail to email transcription
- Listen, whisper & barge
- Call forwarding & transfer
- Find me / follow me routing
- Hot desking support
Connects to your existing business tools
Your phone system should work with the software you already use — not force you to change it. ONE VOICE integrates with leading CRM platforms, productivity tools, and cloud storage providers, giving your team click-to-dial, automatic call logging, and instant caller recognition without switching between applications.
CRM Integration
- Click-to-dial from your CRM
- Automatic call logging
- Instant screen-pop with caller info
- Contact synchronisation
- Voicemail & recording attachments
Productivity
- Microsoft Teams voice integration
- Google Workspace & Microsoft 365
- Browser extension (Chrome & Firefox)
- Single sign-on (SSO) support
- Multi-factor authentication
Data & Storage
- Cloud storage backup for recordings
- Open API & webhooks
- Data reporting integrations
- Custom integrations available
- Industry-specific connectors
We also build custom integrations for industry-specific software. If your business relies on specialist tools — property management, practice management, booking systems — we can connect your phone system directly. That means screen-pops with client details when they call, automatic call logging against their record, and click-to-dial from within the application you already use every day.
Full phone system features inside Teams
If your team already works in Microsoft Teams, ONE VOICE plugs straight in. Make and receive external calls from the Teams desktop and mobile apps, with all the advanced call routing, hunt groups, call queues, recording, and CRM integrations that come with the full ONE VOICE platform. Your team stays in one app. No compromise on phone system features.
For teams that handle volume
When your business takes a high volume of calls, you need more than a phone system. ONE VOICE includes full contact centre capabilities for customer service, sales, and support teams.
Agent Tools
- ACD queuing with priority routing
- Skills-based call distribution
- Real-time agent status
- Callback in queue
- Wrap-up codes & dispositions
Supervisor Tools
- Live wallboards & dashboards
- Listen, whisper & barge
- KPI benchmarking & SLA alerts
- Agent performance tracking
- Scheduled performance reports
See exactly what’s happening
Live wallboards show real-time call activity — who’s on a call, how long they’ve been waiting, how many calls are in the queue. Scheduled reports cover any time period, delivered as CSV or PDF to your inbox. Track call volumes, durations, answer rates, wait times, and agent occupancy.
Live Wallboards
- Fully customisable layout
- Multiple queues on one screen
- Inbound & outbound combined
- Auto-alerts against SLA targets
- Custom colours, fonts & branding
Scheduled Reports
- Hourly, daily, weekly, monthly, yearly
- Filter by queue, user, or direction
- CSV or PDF download
- Emailed to stakeholders automatically
- Custom date ranges
Enterprise-grade security as standard
Every call is encrypted. Single sign-on support for Google Workspace and Microsoft Active Directory means your team logs in once. Multi-factor authentication protects your admin portal. For regulated industries, we offer compliance call recording with advanced search, long-term immutable storage, and PCI redaction for card payments.
“Switching to VEHDA’s cloud phone system was one of the best decisions we made. Our team can work from anywhere, calls are crystal clear, and the monthly cost is a fraction of what we paid for our old PBX.”
One local provider, not a call centre
The big telecoms platforms lock you into multi-year contracts, charge termination fees, and route your support calls through offshore call centres. We do things differently.
VEHDA is one local provider covering telephony, connectivity, IT, and security. When you call, you get someone who knows your setup. We tailor the system to your business — the right platform, the right features, the right integrations. No upselling, no long lock-ins, no surprises on the bill.
Business phone systems across Sussex and the South East
Based in Sussex, installing and managing cloud phone systems for businesses across Brighton, Worthing, and the wider region.
ONE VOICE cloud telephony
Can I keep my existing phone numbers?
Yes. We port all your existing numbers across — landline, non-geographic, and mobile. Your customers won’t notice a thing. Number porting typically takes 5–10 working days with no gap in service.
What happens if the internet goes down?
Calls automatically route to the mobile app over 4G/5G, or can be forwarded to alternative numbers. Combined with ONE CONNECT automatic broadband failover, your phones stay working even during an outage.
Do I need new desk phones?
Not necessarily. Our system works with softphone apps on existing computers and mobiles at no extra hardware cost. If you prefer desk phones, we supply and configure VoIP handsets. Many businesses use a mix of both.
Does it integrate with my CRM?
ONE VOICE integrates with leading CRM platforms out of the box — giving you click-to-dial, automatic call logging, and screen-pops with caller information. We also build custom integrations for industry-specific software using our open API and webhooks.
Can I use it inside Microsoft Teams?
Yes. ONE VOICE provides full voice integration with Microsoft Teams. Your team can make and receive external calls from the Teams app, with all the call routing, recording, and CRM integration features included.
Is call recording included?
Yes. Call recording with 90-day cloud storage is included as standard. For regulated industries that need longer retention, compliance recording, or PCI redaction, we offer enhanced recording options.
Do you support contact centre teams?
Yes. ONE VOICE includes full contact centre capabilities — ACD queuing, skills-based routing, live wallboards, agent monitoring, and scheduled reporting. Whether you have 3 agents or 30, the same features apply.
What contract terms do you offer?
We offer flexible terms tailored to your business. No hidden termination fees, no annual price hikes baked into the contract, and no surprises. Ask us about the right arrangement for your situation.
